Integrated Field Services and Mortgagee Recovery Support

ACS Debt Collection acts as an integrated field services and recovery management partner, supporting secured and mortgage-related recovery matters across Australia. To achieve this, we work through a controlled network of approved and licensed service providers.

Importantly, our services cover a broad range of mortgagee and asset recovery support functions. These include, where lawfully authorised:

  • Initial occupancy and welfare field calls
  • Document and statutory notice serving
  • Lock changes and site securing
  • Eviction coordination in accordance with court orders
  • Supervised access arrangements
  • Property security and preservation
  • Property repair and maintenance coordination
  • Additional recovery and compliance support services as required

In all cases, ACS delivers services strictly in line with client instructions, court authority, and applicable legislation.

Sensitive, Compliant and Brand-Protective Approach

ACS recognises that mortgagee recovery and enforcement activity often involves sensitive personal and residential circumstances. For this reason, we approach every matter with professionalism, discretion, and care.

Accordingly, ACS ensures that:

  • Field agents treat occupants and debtors respectfully and lawfully
  • All actions comply with regulatory, licensing, and court requirements
  • Client brands and reputations remain protected at every stage

Moreover, by balancing empathy with firm compliance and controlled execution, ACS delivers effective recovery outcomes while minimising legal, reputational, and operational risk.

Mortgagee Recovery Disclosure

Important Disclosure – Mortgagee Recovery and Enforcement Services

ACS Debt Collection coordinates mortgagee recovery and enforcement-related field services only where lawful authority exists and where the scope of action is clearly defined.

Specifically, ACS does not authorise or permit unlawful entry, coercion, harassment, misrepresentation, or any action outside statutory or court-approved processes.

All mortgagee recovery activity:

  • Requires valid contractual entitlement and/or court authority
  • Complies with applicable State and Commonwealth legislation
  • Proceeds only with client approval, scope, and instruction
  • Is delivered by appropriately licensed and insured service providers
  • Includes safeguards to manage vulnerable or sensitive situations

Furthermore, ACS reserves the right to decline, suspend, or terminate any instruction that fails to meet legal, compliance, or risk-management standards.