Why Choose ACS Debt Collection

Choosing the right debt collection agency in Melbourne, Sydney or Brisbane can make the difference between recovering your money and writing it off. Here is why businesses across Australia choose ACS:

  • Fast, simple debt recovery processes tailored to your business and proven to deliver results
  • End-to-end management. We handle everything from first contact through to resolution
  • Practical solutions for outstanding accounts, regardless of size or complexity
  • Complete handling of all critical legal documents: Expert preparation and delivery of Statements of Claim, letters of demand, property notices for eviction, writs, summonses, statutory demands, liquidators notices, winding up applications, concern notices, cease & desist notices, and subpoenas.

This approach is why leading schools and businesses across Australia trust ACS Debt Collection to manage their outstanding accounts.

We understand how to communicate effectively with different personalities and situations, and we focus on outcomes. We do not waste time. We deliver results.

We are members of the Institute of Mercantile Agents (IMA), The Australian Institute of Credit Management (AICM) and AMPIC, and maintain full compliance with ASIC and ACCC Debt Collection Guidelines. We hold $20 million public liability and $10 million professional indemnity insurance to support our operations.

FAQs About Our Debt Collection Services

What happens after I make first contact with ACS?

After your initial call or enquiry, we schedule a free consultation to understand your outstanding accounts and what documentation you have available. We then assess each matter, confirm the applicable commission terms, and begin the recovery process within 48 hours. From that point, your accounts are actively managed through our structured recovery process and you receive updates at each key stage through to resolution.

Is there any financial risk in engaging ACS as my debt collection agency?

None. We operate on a strict No Collection, No Fee commission-only model, which means you only pay when we successfully recover funds. There are no upfront costs, no retainers, and no charges for matters that do not result in recovery. Your only cost is a commission on what we actually return to you, agreed before any work begins.

What kinds of businesses and organisations does ACS work with?

We work with a range of clients across Australia, including commercial businesses, education providers, healthcare and allied health practices, finance and lending organisations, utilities, government agencies and small to medium enterprises. Whether you have a single outstanding invoice or a portfolio of aged accounts, our commission-only model and 48-hour response process make debt recovery accessible for all businesses.

Do you only operate as a debt collection agency in Melbourne?

No. We operate nationally with offices in Melbourne and Sydney, along with a network of field agents across Brisbane, Queensland and the rest of Australia.

How does ACS ensure debtor communication reflects professionally on my business?

We represent your business in every debtor interaction. Our team communicates professionally, respectfully, and in full compliance with ASIC and ACCC Debt Collection Guidelines. We do not use aggressive or coercive tactics. Different debtor situations call for different communication approaches, and our team adjusts accordingly. We pursue recovery firmly while protecting your brand and long-term client relationships throughout the process.

What guarantees do you offer?

We provide a No Collection, No Fee guarantee, a 48 hour response guarantee and a 100% service guarantee backed by our knowledgeable team. This model ensures our interests are aligned with yours and reflects our confidence in our ability to achieve strong recovery outcomes.

Where are your offices located?

We maintain offices at 1 Queens Rd, Melbourne VIC 3004, and 39 Stanley Street, Bankstown NSW 2200 in Sydney. From these offices, we coordinate a national network of knowledgeable and appropriately authorised field agents operating across Brisbane, Queensland and throughout Australia. Our team is available Monday to Saturday, 8:00 AM to 9:00 PM.

How do I get started with ACS Debt Collection?

Getting started is straightforward. Call us on 02 9790 6877 or email info@acsdebtcollection.com.au for a free consultation with no obligation. You can also submit your outstanding account details directly through our website. Have your debtor information and any supporting documents ready, and our team will assess your matter and outline the most effective recovery strategy at no cost.
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