Here are the top 7 questions most frequently asked

1. When will the Debt Collection process start?

You can expect to receive a response within 48 hours from lodging the account with ACS and in some cases we receive payment in full.

2. What is the minimum debt amount ACS Debt Collection will collect?

The minimum debt amount is $300.00.

3. Can we recover costs/interest and or commission from the debtor?

The best way to cover yourself is to have a signed written agreement between your customer and your business. You can speak to our team to clarify this and we also have Credit Application forms available to purchase that cover all of the above plus more.

4. When would be the best time to hand over the account(s) to a Debt Collection Agency?

Here are a few suggestions

  • Received broken promises to pay
  • Being ignored or not answering or returning calls
  • Generally 90 days plus
  • Debt is not to be more than six (6) years old
5. Which service/products would be best for my business?

One of our team will assist you via our a free consultation to determine which package would suit your business best.

6. What makes ACS Debt Collection different from the other debt collection agencies?
  • ACS Debt Collection has over 30 years in the industry
  • All female team, plus we have won many business awards
  • Featured in Print Media and Television in addition to text books and books
  • A family owned business that operates in Sydney
  • 72% Success rate in Collections
  • Personal and Proactive service
  • We specialise in debt collection from start to finish
  • Panel of Solicitors
  • Online portal
  • Credit Application forms available
7. Are Testimonials available?

Absolutely! We would be happy to provide references on request along with our client’s permission and discretion due to their privacy.

8. How old can my debt be?

Debt can’t be more than six (6) years old.