Repossession and Asset Recovery Services

Repossession and Asset Recovery Services – Compliance and Disclosure

ACS Debt Collection provides repossession coordination and asset recovery services supported by extensive industry experience, comprehensive training, and a current, working knowledge of all relevant legislation and regulatory guidelines.

ACS does not undertake unlawful, aggressive, or coercive recovery activity. All repossession and asset recovery actions are conducted strictly in accordance with applicable Commonwealth and State legislation, licensing requirements, court processes, and industry best-practice standards.

Strategy, Preparation and Client Instruction

Before any repossession or asset recovery activity is initiated, ACS:

  • Conducts detailed investigations and background checks
  • Reviews client instructions and contractual entitlements
  • Assesses legal standing, risk, and compliance requirements
  • Develops a clear, lawful recovery strategy aligned with best practice

Where field agents or external specialists are engaged, ACS ensures they hold appropriate licences and operate within the scope of the law.

Lawful and Controlled Recovery Process

ACS ensures that all agents acting on its behalf:

  • Operate professionally and without intimidation or harassment
  • Comply with court orders, warrants, or statutory requirements where applicable
  • Respect debtor rights and privacy obligations
  • Adhere to relevant Codes of Conduct and ethical standards

No repossession or seizure activity is undertaken without proper authority, and no action proceeds outside the client’s instructions or approved scope.

Transparency, Risk Management and Reporting

ACS maintains full transparency throughout the asset recovery process. Clients receive:

  • Clear explanations of available recovery options
  • Advance disclosure of costs and risks
  • Written approval requirements before escalation
  • Documented reporting on actions taken and outcomes achieved

This structured approach reduces risk, protects all parties, and maximises the opportunity for a successful and compliant recovery.

Commitment to Compliance and Best Practice

ACS Debt Collection is committed to lawful, ethical, and professional asset recovery. All recovery activity aligns with:

  • Applicable State and Commonwealth legislation
  • ASIC and ACCC guidelines (where relevant)
  • Licensing and regulatory requirements
  • Industry best-practice standards

Our focus remains on achieving effective recovery outcomes without compromising compliance, safety, or reputational integrity.