Commercial Debt Collection Services

Debt Collection Specialists - Time is TICKING on collecting outstanding debts

Corporate Debt Collection Specialists for Australian Businesses

ACS Debt Collection specialises in corporate and commercial debt recovery solutions for Australian businesses. We help organisations recover outstanding accounts faster, improve cash flow, and reduce the burden of chasing unpaid invoices.

Using a professional debt collection specialist makes a measurable difference. When payments stall, internal follow-ups often cost time, energy, and revenue. Therefore, engaging an experienced third party allows you to step back while we progress recovery efficiently and professionally.

Recovering outstanding monies is not just what we do. It is our focus and our strength.

Get Paid Faster With a Proven Debt Recovery Process

ACS delivers structured debt recovery services designed to integrate seamlessly with your business. As a result, you gain clarity, momentum, and peace of mind from the outset.

Moreover, our process delivers early action and visible progress. Many clients experience movement on accounts within 48 hours of lodgement.

Our approach offers:

  • A fast 48-hour turnaround on new matters
  • Professional engagement that protects relationships
  • Transparent reporting and real-time visibility
  • A No Collection, No Fee commission structure

Accordingly, you only pay when we successfully recover funds.

Award-Winning Debt Collection Specialists

ACS is a multi-award-winning debt collection agency with more than 30 years of industry experience. The business was founded by Sonia Pellegrini (Ferlauto), whose leadership established a strong reputation for ethical, professional, and results-driven recovery.

Today, ACS operates under the ownership and direction of Mark Mathews, continuing to build on that foundation with modern systems, strict compliance frameworks, and performance-focused execution.

Historically, ACS became well known for its balanced and respectful communication style. This approach continues today and consistently delivers strong outcomes while maintaining goodwill wherever possible.

Our team consists of highly trained, experienced, and dedicated debt collection professionals who work closely with you to achieve the best possible result.

Personalised Service From Start to Finish

ACS manages your debt recovery from initial contact through to final resolution. Throughout the process, we maintain close communication and tailor strategies to suit each account.

Our clients consistently tell us they value the personalised service and the confidence of knowing their matters are handled professionally at every stage.

Where required, legal action may form part of the recovery process. However, this decision depends on the size, age, and circumstances of the debt. When litigation becomes appropriate:

  • We explain all options clearly
  • We provide cost estimates in advance
  • We obtain written client approval before proceeding
  • We coordinate matters through our panel of experienced solicitors

Legal costs remain the responsibility of the client and are disclosed upfront. Where recoverable, these costs may be added to the debt.

What You Can Expect When Working With ACS

  • 48-hour turnaround on new collection matters
  • Status updates when account activity changes
  • Monthly comprehensive reports for each case
  • Secure 24/7 online portal access
  • Dedicated one-to-one support from your case manager
  • Ongoing debt collection guidance across all accounts
  • End-to-end debt recovery management
  • No Collection, No Fee. Commission applies only on successful recovery

Experience, Licensing and Compliance

ACS was founded by Sonia Pellegrini (Ferlauto), who holds a Master Licence for Debt Collection and Process Serving and serves as a Justice of the Peace in New South Wales. These foundations established ACS’s strong compliance culture.

Under current ownership, ACS continues to operate with strict adherence to:

  • Applicable State and Commonwealth legislation
  • Licensing and regulatory requirements
  • ASIC and ACCC Debt Collection Guidelines

All agents acting on behalf of ACS are appropriately licensed, trained, and authorised.