Field Calls

Field Agent Assessments and Recovery Intelligence

Through a national network of experienced and appropriately authorised field agents, ACS Debt Collection can promptly and effectively assess an individual’s circumstances and the potential for debt recovery and asset recovery, where lawful and appropriate.

ACS deploys field activity strategically to support informed recovery decisions, manage risk, and progress matters efficiently.

Lawful Field Verification and Engagement

Where authorised, ACS field agents may assist with verifying key information relevant to recovery assessment, including:

• Current residential status and occupancy confirmation
• Employment verification and income indicators
• Identification of assets and liabilities
• Insurance status, where relevant
• Assessment of the individual’s overall financial position
• Conducting structured field interviews
• Facilitating pre-disconnection or pre-enforcement discussions, where applicable

All field activity is conducted lawfully, professionally, and in accordance with applicable legislation, licensing requirements, and client instructions.

Compliance, Sensitivity and Reporting

ACS recognises that field engagement involves sensitive circumstances. Accordingly, all agents acting on our behalf:

• Operate respectfully and without intimidation
• Adhere to privacy, conduct, and ethical obligations
• Comply with all relevant State and Commonwealth laws
• Document findings accurately and transparently

ACS provides clear reporting to clients to support decision-making while maintaining compliance and reputational safeguards.

ACS reserves the right to decline, suspend, or terminate any field instruction that does not meet legal, compliance, or risk-management standards.